Refund Policy

We understand that travel plans can change. This refund policy explains how changes or cancellations are handled for safari bookings.

Cancellation by Guest

Customers who cancel a booking should contact us as soon as possible. The applicable refund or cancellation charge depends on the notice period, service arrangements already made, and vehicle or transfer commitments.

Cancellation by Us

If a safari must be canceled or rescheduled due to weather, safety issues, park conditions, or other unforeseen circumstances, we will offer an alternative date or a reasonable refund based on the amount of service already used and expenses incurred.

No-Show Policy

If a guest does not arrive at the scheduled pickup point without prior notice, the booking is treated as a no-show and generally no refund will be issued.

Refund Processing

Any approved refund will be processed using the same method used for payment where possible. Processing time may vary depending on the payment method and banking provider.

Special Cases

Exceptions may be considered for medical emergencies or other documented circumstances, at our discretion.

Contact

For refund requests or booking changes, please contact us at hello@udawalaweelephantsafari.com or +94 71 097 9006.